Andrew Taylor Solutions LLC Mobile Technical Support Services

TERMS OF SERVICE

1. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS OF SERVICE

Thank you for purchasing the Andrew Taylor Solutions LLC Mobile Technical Support Service. This Andrew Taylor Solutions LLC Mobile Technical Support Services Terms of Service (“Service Terms”) is provided to you (“Customer”) in connection with the Service. These Service Terms comprise the entire agreement between you and Andrew Taylor Solutions LLC with respect to the Service.

2. DESCRIPTION OF SERVICE

This Service is an appointment-based service where the customer is charged based on the number of hours our specialists (“Employees”) spend on each appointment.

Services included but are not limited to:

Computer Technical Support/Repair, Gaming Console Technical Support/Repair, Laptop and Smartphone Technical Support only (no repairs), Computer Network Repair/ Technical Support/Deployment, Smart Device Technical Support and Installation.

*Technical Support or Solutions is defined as any act that is done in an attempt to restore or improve the functionality of a customer device as defined by Andrew Taylor Solutions LLC.

This Service does not include the provision of any software or hardware. In addition, Andrew Taylor Solutions LLC specialists cannot remotely access any customer devices, and thus are not included in the Service.

3. MODIFICATIONS TO TERMS OF SERVICE AND SERVICE

Andrew Taylor Solutions LLC may change the terms and conditions of the Service from time to time. Upon any such change in the Service, Andrew Taylor Solutions LLC will notify Customer by sending an email with the updated Terms of Service. Andrew Taylor Solutions LLC reserves the right to modify or discontinue the Service with or without notice to Customer. Andrew Taylor Solutions LLC shall not be liable to Customer or any third party should Andrew Taylor Solutions LLC exercise its right to modify or discontinue the Service. Customer's use of the Service constitutes an affirmative agreement by Customer to abide and be bound by these Service Terms and its modifications.

4. PRIVACY POLICY

It is Andrew Taylor Solutions LLC’s policy to respect the privacy of its Customers. We only collect and retain basic customer information such as but not limited to: name, address, phone number, email address, any knowledge that may become useful for future appointments such as Network login credentials and Windows login credentials. This data can be immediately erased upon Customer request.

5. CUSTOMER’S RESPONSIBILITY TO BACK-UP DATA

Customer agrees that prior to Andrew Taylor Solutions LLC servicing any Customer equipment it is Customer’s responsibility to (1) back-up the data, software, information or other files stored on Customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera and/or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media from Customer’s product. Customer agrees that whether or not Customer requests back-up services from Andrew Taylor Solutions LLC and/or its third party service provider, neither Andrew Taylor Solutions LLC nor its third party service provider shall be liable under any circumstances for any loss, disclosure, alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media.

6. LIMITATIONS TO SERVICE

Andrew Taylor Solutions LLC shall not be liable for any failure or delay in performance due to any cause beyond its control. Andrew Taylor Solutions LLC and/or its third party service providers reserve the right to refrain from providing the Services ordered and instead refund Customer’s payment, wholly or in part, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the Customer are unusual or extensive and beyond the scope of these Service Terms, as determined by Andrew Taylor Solutions LLC.

7. INDEMNIFICATION

Customer agrees to indemnify, defend, and hold harmless Andrew Taylor Solutions LLC  (and its affiliates and their respective officers, directors, employees and agents) from and against any and all losses, costs, obligations, liabilities, damages, actions, suits, causes of action, claims, demands, liens, encumbrances, security interests, settlements, judgments, and other expenses, (including but not limited to cost of defense, settlement, and reasonable attorneys’ fees) of whatever type or nature, including, but not limited to, damage or destruction to property, injury (including death) to any person or persons, which are asserted against, incurred, imposed upon or suffered by Andrew Taylor Solutions LLC by reason of, or arising from: (a) Customer’s breach of this Agreement; (b) Customer’s actual or alleged infringement of any patent, copyright, trademark, trade secret or other property or contract right of any other person; (c) Customer’s actual or alleged failure to promptly pay sums due Andrew Taylor Solutions LLC or third parties; (d) Customer’s failure to comply with applicable laws, regulations or ordinances; or (e) the acts or omissions of Customer (or its officers, directors, employees or agents).

8. DISCLAIMER OF WARRANTIES

CUSTOMER EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT CUSTOMER'S SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Andrew Taylor Solutions LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. Andrew Taylor Solutions LLC MAKES NO WARRANTY THAT THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES Andrew Taylor Solutions LLC MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. CUSTOMER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT CUSTOMER'S OWN DISCRETION AND RISK AND THAT CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER'S COMPUTER/SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM Andrew Taylor Solutions LLC OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO EACH CUSTOMER.

9. LIMITATION OF LIABILITY

Andrew Taylor Solutions LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER'S TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF Andrew Taylor Solutions LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO EACH CUSTOMER. It is Customer’s responsibility to back-up the software and data that is stored on Customer’s computers, hard disk drive(s), and/or on any other storage devices Customer may have, and Geek Squad shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. Andrew Taylor Solutions LLC shall not be liable in any way for damages arising from any part, equipment, peripheral, software or other product supplied to Customer by Andrew Taylor Solutions LLC. Notwithstanding any language to the contrary, Andrew Taylor Solutions LLC’s maximum liability to Customer arising from or related to Andrew Taylor Solutions LLC under this Agreement shall be limited to the sums paid by Customer to Andrew Taylor Solutions LLC under this Agreement during the three months prior to the time the cause of action arose.

10. TERMINATION

Andrew Taylor Solutions LLC may immediately terminate the Service upon vocal, email, or SMS notice to Customer. Upon termination of the Service, Customer's right to use the Service immediately ceases. Customer shall have no rights and Andrew Taylor Solutions LLC will have no obligations regarding the Service thereafter. If Customer elects to terminate the Service before the set appointment time, the Customer is not obligated to pay for the appointment.

11. LAWS

These Service Terms shall be governed by and construed in accordance with the laws of the State of Florida, excluding its conflict of law provisions. Customer and Andrew Taylor Solutions LLC agree to submit to the exclusive jurisdiction of the courts in Clearwater, Florida. If any provision(s) of the Agreement is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Customer and Andrew Taylor Solutions LLC agree that any cause of action arising out of or related to this Service must commence within one (1) week after the cause of action arose; otherwise, such cause of action is permanently barred.